We are still hiring HUNDREDS at the Canton location!
TIER 1 TECHNICAL SUPPORT AGENT/CUSTOMER SERVICE:
REQUIREMENTS:
- High School Diploma or GED Required (Associates Degree Preferred)
- 1-3 Years Technical Support and/or Customer Service Experience
- Intermediate Computer Skills
- Excellent Communication Skills
- Smart and Goal Oriented
BENEFITS:
- Full-time Employment
- Medical, Dental, Vision
- Opportunities for Promotion
ABOUT VXI:
VXI is uniquely positioned with wholly-owned call centers in the United States, China and the Philippines in a dedicated agent environment support inbound customer service, sales, and retention programs as well as outbound sales and retention programs. In addition, VXI provides Information Technology Outsourcing via our China location.
VXI Global Solutions, Inc. is an “at-will” employer. That means that both employees and the Company have the right to terminate employment at any time, with or without advance notice, and with or without cause. Employees also may be demoted or disciplined and the terms of their employment may be altered at any time, with or without cause, at the discretion of the Company.
CLIENT: AT&T Mobility
AT&T has continued to drive investment and innovation to deliver the nation's fastest mobile broadband network, the largest Wi-Fi network, the ability to talk and surf the Internet at the same time, and a popular line of smartphones. And now even faster with 4G with the roll out 4of G LTE technology in combination with fast HSPA+ technology combined with expanded backhaul. The two complementary technologies give customers with compatible devices access to 4G speeds even outside of the 4G LTE footprint. That's something the competitors can't match.
Or...
CLIENT: AT&T U-Verse
U-Verse is the Evolution of Digital TV, Internet, and Voice! U-verse includes fiber optic technology and computer networking to bring advanced digital TV, high-speed Internet, and digital home phone service together as a fully integrated experience. AT&T’s digital TV provides a crystal clear picture along with a Total Home DVR, multiview channel browsing, On-Demand, choice programming, and access to over 170 HD channels and growing. U-Verse high speed internet offers wireless home networking and access at home and on-the-go to the entire national AT&T Wi-Fi Hot Spot network, at no extra charge. U-Verse Voice provides over 20 calling features, including advanced features like Do Not Disturb, Locate Me, and AT&T U-verse MessagingSM. Retire cable. The future is here!
DUTIES:
Inbound Technical Support Agents (“TSA”) receive product knowledge, customer service skills and system training during the training session. TSAs are responsible for successfully handling customer questions, complaints, and billing inquiries; offering alternative solutions where appropriate; handling activating new customer accounts, and protecting/collecting revenues and adjusting customer accounts. TSAs may be required to achieve a sale quota. All TSAs are supported by training and management teams who are dedicated to assisting all TSAs to meet or exceed goals. In addition, VXI’s Quality Assurance department is responsible for monitoring calls to ensure each and every TSA is performing their job to the company standards.