Account Manager
Job Opportunity at Shanklin Heating & Air Conditioning, LLC

Posted on Sep 6

www.shanklinheatingandcooling.com     

Location: Massillon, OH
Job Type: Full Time
Job ID: W4141660

Our local, well trusted and family-owned heating and cooling company that has been serving customers since 1960 is searching for the next member of our dynamic team. Our company is dedicated to putting the customer first and exceeding the expectation of our industry with the Shanklin WOW Experience.

Our leading home service company is looking for a self-motivated, goal oriented individual that is willing to work hard and be rewarded for his or her work. Candidate responsibilities will include office duties, answering phones, making outbound phone calls, and the scheduling and following up with residential service customers.

 

Qualifications:

We are looking for someone that can work well independently, has the drive and ambition to take care of the customer, and can provide the legendary service our company strives to achieve every day. If you are excited to talk to customers, enjoy a fun work environment, and appreciate being recognized for your hard work, then you will excel in this position.

Must Have:

* First class customer service skills* Strong, exciting phone presence* Dispatching experience is a plus* Natural ability to organize* Ability to learn industry software quickly* Ability to multi-task and pay great attention to detail* Working knowledge of Microsoft Office, email, and internet* Caring and helpful attitude* Desire to succeed for yourself and the company

Benefits:

Health Insurance

Paid Vacation

Paid Holidays

401K

Job Type: Full-time


This Customer Service Professional position requires a genuine, friendly phone voice, someone who's easy to talk to and likes helping people.  You will be taking incoming calls, booking appointments, and ensuring customer satisfaction. Training is included in the position. 

If this sounds like you, call this number and read the script below on the voicemail line-put your best voice forward! Remember, you’re the voice of our company. 330-818-2644 

Script - 
"Thank you for calling Shanklin Heating & Air Conditioning, this is _____, how can I help you?" 
"I'm so sorry to hear that your air conditioner isn’t working. Don't worry, we do this all the time, our guys will take good care of you." 
(Say something great about our technicians to build value. . .) 

"The cost to get one of our excellent technicians to your home today is only $79.00, and we have an appointment available this afternoon, does that work for you?” 

"Great, our technician Matt will be at your house this afternoon between 3and 5 this afternoon. What's the best number to reach you when he's on the way?" 

"I'd really like to thank you for calling us today. I know you’ll be impressed with our service!" 

(Applicant -- Leave your name & number on this recording.)

 

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