2018-10-09

Claims Adjuster
Job Opportunity at Custom Movers Services

Posted on Oct 9

www.custommoversservices.com    

Location: Akron, OH
Job Type: Full Time
Job ID: W4169225

Claims Adjuster with Customer Service Experience

Nationwide 3rd Party Service provider in need of:  Claims Adjuster with Customer Service Experience.

Answer calls regarding claims from our Moving Company partners, investigate damage/claim and the causes, search for repair vendors to complete inspections & repairs.  Provide support to the claims department and to perform other office tasks depending on the type of claim order being worked on.

Duties: Detailed interaction with Moving Company Claims Management personnel, in-field technicians and well as the customer/shipper that has experienced the actual claim damage. Set up and enters new claim orders into claims management system. Input and review notes/diaries in claims management system.  Prepares, creates work orders to be sent to Vendors performing inspections/repairs. Answers and initiates telephone calls, sets up inspection appointments, and provide excellent customer service as required. 

Experience: 1 year of clerical, 1 year of claims resolution, 2 years of customer service experience or equivalent combination of education and experience required.  Experience in the moving/relocation industry VERY helpful.  Must be able to work 8-5:00 PM, M-F and overtime as needed.

Skills & Knowledge: Excellent oral and written communication, above average PC skills, including Microsoft Office products Strong organizational skills. Ability to work in a team environment. Customer empathy skill set required.  Ability to meet or exceed Performance Competencies.

Mental Skill Set: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; problem solving skills; and ability to meet deadlines.

Compensation hourly, based on experience.

Please, only candidates that meet the “Experience” required above apply. 

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