Customer Service Tier - II - New Pay Rate
Job Opportunity at Incept

Posted on Sep 12    330-994-1350

Location: Canton, OH
Job Type: Part Time
Job ID: W4127180

Job Type: Full-time or Part-time

Pay: $12 per hour

In 2016, Incept’s Team scheduled blood donations that saved as many as 548,724 lives across the country.  Our mission to help blood centers throughout the US provide lifesaving blood to their area hospitals continues – and we need your help. 

The Tier II – Conversational Marketing Expert is a dynamic role that requires exceptional conversation skills, customer focused and compassionate work.  This role will be responsible for handling inbound and outbound blood donor recruitment calls for blood centers across the country.  You will be making calls to previous blood donors to schedule appointments, give reminders, and show gratitude for previous donations to local hospitals.  The ideal candidate will be comfortable talking to a diverse population of people, thinking quickly on their feet and providing compassionate customer service to blood donors.  You will connect with donors across the United States who are providing lifesaving blood donations to hospitals nationwide. 


  • Inbound/outbound blood donor recruitment calls at specific performance levels.
  • Maintain performance and quality goals based on program needs/expectations. 
  • Provide script and strategy improvement ideas to your team lead and other members of management.
  • Identify best practices and share them with the other elite team members executing this role.

Skills and Behaviors:

  • Coachable
  • Results oriented
  • Self-motivated
  • Efficient
  • Positive attitude
  • Analytical skills
  • Proactive
  • Strong Work Ethic
  • Teamwork
  • Attention to detail
  • Flexibility/Adaptability
  • Excellent Conversation Skills
  • Excellent listening skills


Who We Are:

Incept is a conversational marketing firm that specializes in creating productive conversations that drive meaningful results. At our core we are a contact center with an exceptional team that prides itself on being unlike any other contact center: focused on bringing in and developing great people, driving a culture that retains the best talent, and providing exceptional conversations to our clients’ customers. Our relentless focus on building a company culture that supports our clients and employees reaching their goals has led to being named a Top Workplace in Northeast Ohio, the highest ranked mid-sized employer to work for in Canton, and other local, regional, and national awards.

This focus on culture has translated into growth and success by Incept growing an average of 20% per year for the last 10 years.

Learn more and apply at


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