Customer Success Representative
Job Opportunity at Patriot Software, LLC

Posted on Mar 10

http://www.patriotsoftware.com    

Location: Canton, OH
Job Type: Full Time
Job ID: W4128365

 

If you’re looking for a meaningful career with a fast-growing financial services company, the Customer Success Representative role may be the job for you. We are looking for a friendly candidate who would be open to working flexible hours (9:00 AM - 6:00 PM and/or 10:00 AM - 7:00 PM).

THE IDEAL CANDIDATE HAS:

  • Has or is working towards a Bachelor’s degree in Marketing/Business or equivalent experience.
  • Superior customer service skills, including verbal and written communications.
  • Sales/marketing experience in working with potential clients.
  • Experience and working knowledge of U.S. based payroll, payroll tax, and accounting and/or is willing to complete training in these fields.
  • The ability to learn technical subjects quickly.
  • Ability to work in a fast-paced environment where change is the only constant!
  • Ability to work in an independent fashion as well as a team environment and is self-motivation.
  • Excellent time management, organizational, and prioritizing skills.
THE CUSTOMER SUCCESS REPRESENTATIVE WILL:
  • Contact potential clients and follow up with leads.
  • Provide demos of the software to potential clients.
  • Contact recent signups and assist them with questions they have about the software.
  • Use payroll & tax knowledge and problem-solving skills to answer clients’ questions regarding their payroll account.
  • Provide excellent customer service to our clients via phone, live online chat, or email.
  • Work within a team environment to help clients identify the value in the software.
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