Under the general supervision of the Human Services Supervisor, the Eligibility Referral Specialist II position determines initial and on-going eligibility for various county assistance programs under Stark County Job and Family Services’ (SCJFS) jurisdiction, based on assignment. Responsible for following ORC codes.
ESSENTIAL FUNCTIONS MAJOR RESPONSIBILITIES (The functions listed below are intended to depict general job assignments, abilities and responsibilities required of this position. Other duties as assigned.
Aids customers that call the Customer Service Center (CSC) by answering their questions, taking appropriate actions on benefit cases, and providing them with information. Conducts interviews to determine eligibility for various state and county programs including but not limited to food assistance, cash assistance, Medicaid, and childcare; Redetermines eligibility as required by each program. Reviews and processes verifications, forms and applications received through various electronic sources. Responds to phone calls, voicemails, emails, alerts, and referrals, and meets with walk-in customers. Ensures appropriate job placement, and placement availability, customer readiness for employment, and customer compliance. Handles basic functions and interactions for employment programs such as WEP and SEP. Secures and verifies all information affecting eligibility. Calculates and manages overpayments. Prepares for and attends state hearings. Reviews in-home day care applications, conducts inspections, ensures compliance and make recommendations for in-home care eligibility and revocation of licenses. Assists in Application Computer Lab. Make referrals to (for) other services.
JOB/MAJOR WORK BEHAVIORS
The incumbent may work in a number of different units. Together, the units determine eligibility for numerous assistance programs and manage cases under SCJFS jurisdiction. The Eligibility Referral Specialist II Position is supervised by an Eligibility Referral Supervisor. The exact duties performed by the Eligibility Referral Specialist, as well as the importance and frequency, vary as a function of the specific assignment or position. The nature of the Eligibility Referral Specialist’s tasks varies as a function of the unit and the number of personnel working within that unit. Given the preceding caveats, the major work behaviors include:
Conducts interviews to determine eligibility for various state and county programs.
Redetermines eligibility based on program requirements.
Secures and verifies all information affecting eligibility.
Responds to phone calls, voicemails, emails, alerts, and referrals (customer service referrals and urgent referrals) and meets with walk-in customers.
Reviews and processes forms and applications received through mail and electronic sources.
Aids customers that call the Customer Service Center CSC.
Ensures appropriate job placement, customer readiness for employment, and customer compliance.
Calculates and manages overpayments.
Prepares for and attends state hearings.
Conducts inspections and reviews in-home day care applications for eligibility
Other related duties as assigned.
To perform this job satisfactorily, the employee must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made for individuals with disabilities.
EDUCATION AND EXPERIENCE
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. External candidates must have an associate’s degree in human services or related field and have two years of related work experience. The applicant must demonstrate the needed upon entry KSAs by passing required selection tests. Reasonable accommodations may be made for individuals with disabilities.
KSA’S NEEDED UPON ENTRY:
Knowledge of basic e-mail functions, Knowledge of proper e-mail etiquette, Knowledge of computers
Skill in data entry, Skill in basic arithmetic including addition, subtraction, multiplication, division and calculating averages, Skill in reading comprehension, Skill in typing, Skill in active listening, Skill in problem solving, Skill in oral and written communication, Skill in time management and organization
Ability to observe and attend to details in environments, Ability to handle a high volume of work, Ability to be detail oriented, Ability to be flexible and be open to change, Ability to construct simple sentences with correct grammar, Ability to read and follow written procedures, Ability to maintain confidentiality, Ability to work independently, Ability to multi-task, Ability to show empathy and concern, Ability to stay calm and composed when customers are upset, Ability to work in a fast paced environment
To apply, please access the agency’s website at www.starkjfs.org. An online application can be found under the Careers link. Applicants have the ability to upload a letter of interest and current resume.
We are an equal opportunity employer that does not discriminate based upon sex, race, creed, color, age, national origin or disability. Applicants may request reasonable accommodations to participate in the interview process.
NO PHONE CALLS WILL BE ACCEPTED