Full-Time Entry Level IT Support and Help Desk Tec
Job Opportunity at Hartville Hardware

Posted on Mar 12

http://www.hartvillehardware.com/    330-877-3631

Location: Hartville, OH
Job Type: Full Time
Job ID: W4154718

The Hartville Hardware has a current opening for an entry level IT support & help desk technician. The individual chosen for this job will provide support for our internal systems and personnel. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support PCs, printers, copiers, software, etc. Strong organizational skills are a must!


Basic Function/Responsibilities:

  • Handle Tier 1 help desk requests through tickets or phone

  • Handle video surveillance research and monitoring

  • Track work done in a real-time ticketing system

  • Follow-up on outstanding requests and ensure timely resolution

  • Create accounts and configure hardware as part of on-boarding process

  • Set up and configure Windows desktop operating systems

  • Troubleshoot network connectivity issues

  • Manage and monitor internal assets to ensure accurate inventory records

  • Other duties may be added and/or assigned as needed


Required Experience:

  • Windows 7, 8, 10, Microsoft Office & Google Collaboration Apps

  • Active directory maintenance

  • PC hardware, printers, scanners, computer peripherals, mobile devices (iOs, Android)

  • Client PC connectivity - Ethernet, TCP/IP and VPN

  • File server knowledge

  • Diagnose Windows client issues

  • Experience dealing with anti-virus solutions, and virus recovery techniques

  • Strong customer service and troubleshooting skills

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

  • 1+ years experience working in a Windows environment, or comparable IT-related education


Other Requirements:

  • Must be a U.S. Citizen, Permanent Resident, or have a valid permit to work in the United States

  • Must be able to pass a background check and a drug test

  • Must be available to work Saturday’s and some Holidays (Memorial Day, July 4th & Labor Day)


Please note that this is a 40-hour a week full-time position with benefits. Interested candidates should have a strong work ethic with excellent work habits.

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