Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, business directories, Internet Web sites, and other sources.
Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Handles inbound sales lead calls to convert calls into sales.
Overcomes technical and business objections of prospective customers.
Provides product samples to qualified customers on request.
Emphasizes salable features, quotes prices and credit terms, and prepares quotes for orders obtained.
Estimates date of delivery to customer.
Builds and maintains customers’ relationships.
Prepares reports of business transactions.
Enters new customer data and other sales data for current customers into computer database.
Works with other sales representatives to keep account activities and literature up to date.
Investigates and resolves customer problems with deliveries.
Travels to and attends trade shows.
Consults with clients, vendors, or other individuals to discuss and formulate estimates and resolve issues.
Interfaces with other individuals in the organization to obtain support and commitment to the hours estimated.
Facilitate work-order paper flow and work standards in accordance with ISO quality standards.
Keep tools and work area clean and safe.