SaaS User Group Manager
Job Opportunity at Bell Falls Search & Consulting

Posted on Sep 18    2164034820

Location: Cleveland, OH
Job Type: Full Time
Job ID: W4138195

Our client is a successful and rapidly growing SaaS company in Cleveland, OH.  They are currently seeking a User Group Manager who is also a driver of Customer Reference programs who is experienced in marketing communications.  This open role is due to continued rapid growth and is a key catalyst between clients and Customer Success teams.  A unique role in Cleveland, this is a great opportunity to flex your creative muscles to directly impact and enhance client engagement.


  • Build a vibrant and interactive community of users and fanatic advocates of our client
  • Develop a client referral program that drives revenue by harnessing the value of our happy customers
  • Manage account references that can be leveraged by multiple groups within our client including sales, marketing and product
  • Coordinate communications and develop materials to facilitate adoption of our client within accounts, from the welcome package through key events in the customer journey
  • Create engaging client marketing campaigns to strengthen customer relationships and retention
  • Develop additional content and communications as needed to support overall marketing initiatives
  • 5 years marketing communications experience in B2B technology marketing (client communications strategies in a SaaS business is a plus)
  • Experience with client reference and referral programs as well as user groups and communities
  • Strong passion for serving and understanding customers
  • Excellent communications skills and experience producing content across a range of channels
  • Highly collaborative
  • Technically savvy
  • High sense of urgency, very driven with ability to understand and prioritize initiatives
  • Works well to coordinate across departments and align with overall business objectives
  • Experience creating and executing marketing campaigns and programs that drive customer engagement
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