Service Writer

(Job Id W283349)
Posted on 11/2/2009
Location:

Canton, OH; Akron, OH;


Job Type:

Full Time


Salary: Not specified
Freedom Roads/ Camping World RV Sales
Job Description

Job Description:
 
 
About FreedomRoads
FreedomRoads operates a dynamic network of well-established local and regional RV dealerships that unite to benefit customers, employees, suppliers and the RV industry. The FreedomRoads dealerships, better known around the country as Camping World RV Sales, engage in the retail sale, finance, and service of recreational vehicles, with over $350 million of new and used recreational vehicle inventory representing over 35 RV manufacturers. Today FreedomRoads serves over four million RV enthusiasts. Visit CampingWorldRVSales.com for more details.
 
  • Determines specialized product needs and services by working directly with customers
  • Promotes installation sales through direct interaction with dealership
  • Reviews each job for proper size, colors, placement of product, etc. prior to scheduling job for installation
  • Suggests add-on sales to increase average transactions
  • Provides price estimates for designated installations prior to scheduling appointments
  • Provides cradle to grave customer service
  • Keeps customers apprised of work progress
  • Schedules installation appointments with designated staff
  • Keeps prepayment logs
  • Schedules and confirms appointments
  • Monitors daily parts traffic and receives parts of installations
  • Performs duties at company established performance levels
  • Inspects vehicle to ensure proper parts are ordered
  • Monitors operation of newly installed equipment
  • Maintains a safe work area for customers and coworkers
  • Performs other miscellaneous duties as assigned
  • May cross train to perform other duties
  • Assists in managing returns to vendors and all VCB processes
Required Experience:
  • Ability to lead
  • Ability to handle multiple task
  • Ability to prioritize tasks
  • Ability to provide accurate and helpful information
  • Ability to communicate and resolve issues in a professional and tactful manner
  • Accurate listening skills
  • Ability to handle problems and facilitate successful outcomes
  • Ability to accept additional tasks, duties and/or direction from management
  • Ability to communicate and conduct business over the telephone
  • High School Diploma or equivalent preferred
  • One year of RV experience preferred
  • Read, interpret and speak English
  • Basic math skills
  • Working knowledge proper and safe use of equipment
  • Excellent organizational/sequencing skills
  • Working knowledge of activities, methods, procedures and polices of the Service Department
  • General knowledge of product installation activities
  • Valid Drivers License may be required
We have benefits such as medical/dental/life insurance, 401(k), PTO and more.
We promote a drug-free work environment.
Competitive pay, based on experience.
EOE
This is a summary of the position and is not intended to be a complete job description
Benefits:
We have benefits such as medical/dental/life insurance, 401(k), PTO and more.
We promote a drug-free work environment.
Competitive pay, based on experience.
EOE
EEOC Job Category:
Sales Workers (4)
Job Category:
Automotive / Parts : Other
Number of Openings:
1
Job Level:
Mid Career (2+ years)
Years of Experience:
2 - 5 Years
Lv. of Education:
High School/GED
Starting Date :

Job Type:
Full-Time/Regular
Job Languages Required:
English,English
Travel:
0%